Frequently asked questions
Tracking
How do I track my delivery?
Click the following link: www.myteamge.com and enter in your
shipping/consignment/item number in the “Track
your Shipment” field.
You can also receive notifications by registering your contact details. Click here to find out how.
You can also receive notifications by registering your contact details. Click here to find out how.
I have an overseas tracking number
If you have a tracking number from an overseas postal service, please use their website to track your shipment. If they notified you that the local delivery is provided by us, please use our shipping/consignment number that should have been provided to you usually via email.There are no scanning/tracking updates on MyTeamGE, what should I do?
Updates will appear depending on the stage of the delivery and the service booked. It
is normal that some stages will have less frequent updates. If you’ve not received an update by the expected
delivery date, then please contact us.
The right contact information will be listed under your shipment details.
The right contact information will be listed under your shipment details.
My Shipment shows up as delivered, but I only received part of my delivery. What
should I do?
Occasionally, not all items will be delivered at the same time. Check your shipment
details by clicking the following link: www.myteamge.com and enter in your shipping/consignment/item number in the “Track
your Shipment” field.
To find more information on the items to be delivered, expand the sections “In transit” and “Out for delivery” by clicking on “VIEW MORE”.
To find more information on the items to be delivered, expand the sections “In transit” and “Out for delivery” by clicking on “VIEW MORE”.
Can the driver call me before attempting delivery/pickup?
Safety is our priority. To ensure the safety of our drivers and the community, our
drivers do not make phone calls during their shifts.
You can configure to receive notifications when your delivery is loaded into the vehicle for delivery that day. Please click www.myteamge.com, enter in your shipping/consignment/item number in the “Track your Shipment” field, select your shipment and then select the ""Watch"" Option in the top right hand corner.
You can configure to receive notifications when your delivery is loaded into the vehicle for delivery that day. Please click www.myteamge.com, enter in your shipping/consignment/item number in the “Track your Shipment” field, select your shipment and then select the ""Watch"" Option in the top right hand corner.
Can you tell me exactly what time the driver will deliver my items?
Currently we do not offer this service. Most of our deliveries occur between 8am and
5pm, varying sometime during peak periods.
You can configure to receive notifications when your delivery is loaded into the vehicle for delivery that day. Please click www.myteamge.com, enter in your shipping/consignment/item number in the “Track your Shipment” field, select your shipment and then select the ""Watch"" Option in the top right hand corner.
You can configure to receive notifications when your delivery is loaded into the vehicle for delivery that day. Please click www.myteamge.com, enter in your shipping/consignment/item number in the “Track your Shipment” field, select your shipment and then select the ""Watch"" Option in the top right hand corner.
Can I request a delivery timeframe for my items?
Currently we do not offer this service. Most of our deliveries occur between 8am and
5pm, varying sometime during peak periods.
You can configure to receive notifications when your delivery is loaded into the vehicle for delivery that day. Please click www.myteamge.com, enter in your shipping/consignment/item number in the “Track your Shipment” field, select your shipment and then select the ""Watch"" Option in the top right hand corner.
You can configure to receive notifications when your delivery is loaded into the vehicle for delivery that day. Please click www.myteamge.com, enter in your shipping/consignment/item number in the “Track your Shipment” field, select your shipment and then select the ""Watch"" Option in the top right hand corner.
If I'm not home, will the driver leave my delivery at my address?
In most cases, yes. Certain items cannot be left because of guidelines from the
sender, or the type of item being delivered.
Check your delivery options via the “Manage My Delivery” button on your shipment’s details overview.
For this, please click www.myteamge.com and enter in your shipping/consignment/item number in the “Track your Shipment” field.
If there is no “authority to leave” option, please contact the sender.
Check your delivery options via the “Manage My Delivery” button on your shipment’s details overview.
For this, please click www.myteamge.com and enter in your shipping/consignment/item number in the “Track your Shipment” field.
If there is no “authority to leave” option, please contact the sender.
How long should I wait before I enquire about a late or missing item?
We take pride in delivering on time, but sometimes deliveries might be delayed by
events beyond our control such as floods, fires, or traffic incidents. In these situations, you can find the
information at the top of the shipping details overview.
Click the following link: www.myteamge.com and enter in your shipping/consignment/item number in the “Track your Shipment” field.
If you have not heard anything within 2 days after the expected delivery date, contact us using the contact information listed under your shipment details.
Click the following link: www.myteamge.com and enter in your shipping/consignment/item number in the “Track your Shipment” field.
If you have not heard anything within 2 days after the expected delivery date, contact us using the contact information listed under your shipment details.
Missed Delivery & Pickup
I wasn't at the address during my delivery / pickup, what should I do now?
If you missed a delivery, most items will either be left in a safe place at the
delivery address or taken to a nearby Service Hub for you to collect at your convenience within 7 business
days.
If you missed a pickup, you will need to rebook it.
For both a missed pickup and a missed delivery click here for next steps.
If you missed a pickup, you will need to rebook it.
For both a missed pickup and a missed delivery click here for next steps.
My item has been redirected to a local Service Hub; how do I know which one?
The details of the Service Hub will be listed in the shipment details overview
and are normally available online by 7pm. Depending on the details provided by the sender you will receive an
email or SMS as soon as your item is ready for collection.
Click here for next steps.
Click here for next steps.
I've been notified my shipment was delivered, but I can't find it?
Usually, our team will leave the item in a safe place. Please check if it is:
- Under or behind something.
- In your mailbox.
- With someone else in your household / colleagues (if delivered at work).
- With your neighbours.
- Addressed correctly.
The item(s) couldn't be delivered, what do I do?
Sometimes, drivers can’t deliver a parcel because of an incorrect delivery address,
no access to the address, safety concerns, or no one was home when a signature was required.
Please view any updates and current status of your item(s) on your shipment's details overview.
Check your delivery options via the "Manage My Delivery" button on your shipment's details overview.
For this, please click www.myteamge.com and enter in your shipping/consignment/item number in the"Track your Shipment" field.
Please view any updates and current status of your item(s) on your shipment's details overview.
Check your delivery options via the "Manage My Delivery" button on your shipment's details overview.
For this, please click www.myteamge.com and enter in your shipping/consignment/item number in the"Track your Shipment" field.
I want a redelivery, but there is no option available, what do I do?
Availability of redelivery and redirection depends on the options selected by the
sender.
Check your delivery options via the “Manage My Delivery” button on your shipment’s details overview.
For this, please click www.myteamge.com and enter in your shipping/consignment/item number in the “Track your Shipment” field.
If redelivery is not available for your delivery, please pick it up from the provided Service Hub or contact the sender to arrange other options.
Check your delivery options via the “Manage My Delivery” button on your shipment’s details overview.
For this, please click www.myteamge.com and enter in your shipping/consignment/item number in the “Track your Shipment” field.
If redelivery is not available for your delivery, please pick it up from the provided Service Hub or contact the sender to arrange other options.
Delivery Issues
My item has been delivered damaged, what do I do?
We’re sorry to hear your item has been damaged. To have this sorted out quickly,
please contact the sender directly.
I received someone else's item, what do I do?
We are sorry that this has happened. Please contact our customer service and we will
help to sort it out.
Click here for contact details.
Click here for contact details.
How do I return an item(s) to the sender?
You will need to request this from the sender. Not all senders offer returns, so
check their website or contact them to find out how they can help you.
Sending & Pickups
I want to send an item, what is the easiest way for me to book a pickup?
You can book and pay for individual collections online at any time without needing to
register.
Click here to book.
If you need a service to send shipments frequently, please engage our sales team here.
Click here to book.
If you need a service to send shipments frequently, please engage our sales team here.
Can I bring my item(s) to a Service Hub or depot?
Yes, but please book and pay before you arrive!
Review details here.
Review details here.
What packaging should I use for my parcel?
Please review this guide for up-to-date details. Click here.
How do I print and place my labels?
Please review this guide for up-to-date details. Click here.
What if I do not have access to a printer? Can I still use your services?
Please review this guide for up-to-date details. Click here.
Can I send an item(s) to a PO Box?
We are unable to deliver to a post office box. Please provide a business or
residential address for delivery.
Can I ship overseas?
Yes, we ship to most countries. Please speak to our sales team for more details here.
Billing and Accounts
My invoice is incorrect, who do I contact?
If you have an issue with your invoices, please contact us here: www.teamglobalexp.com/invoice-enquiries.
I need to update my billing details, where can I do this?
Please raise an enquiry here: www.teamglobalexp.com/invoice-enquiries.
I've lost my Team Global Express Billing Account Number, where can I find it?
Please raise an enquiry here: www.teamglobalexp.com/invoice-enquiries.
I cannot remember my password for MyTeamGE login, what do I do?
Please try to reset your password. Click on “Login” and then on “Forgot password?”
and follow the instructions.
My login for MyTeamGE isn't working, what do I do?
Have you tried to reset your password already?
If this doesn’t work, please contact our Technical Support team. Click here for details.
If this doesn’t work, please contact our Technical Support team. Click here for details.
General
Where can I find a tracking / shipping / consignment / item number?
If you’re receiving an item, you should have received a tracking/shipping number from
the sender. If the sender provided us with your contact details, we will send you a SMS or email on the day of
your delivery that will include the shipment number.
If you’re the sender, you will have been provided with a booking reference number at the time of booking with additional numbers being provided when you printed the shipping labels, and in our SMS or email confirmations accompanying this consignment.
If you’re the sender, you will have been provided with a booking reference number at the time of booking with additional numbers being provided when you printed the shipping labels, and in our SMS or email confirmations accompanying this consignment.
Where can I find a card / “sorry we missed you” number?
Please review our “Missed Delivery” guide.
How do I get a quote for sending an item?
Anyone can get a quote for individual collections anytime without needing to
register. Simply review the “Get a Quote” webpage to find the most suitable product and service for you: www.myteamge.com/web/guest/quote-homepage.
I have a sales enquiry, who do I contact?
If you have a sales-related enquiry, please use our sales enquiry form: www.teamglobalexp.com/sales-enquiries.
I can't find what I want, who do I contact?
For
general enquiries relating to sales: www.teamglobalexp.com/sales-enquiries.
For general enquiries relating to service: www.teamglobalexp.com/general-enquiries.
For general enquiries relating to service: www.teamglobalexp.com/general-enquiries.
What is the best way to contact Team Global Express?
To speak to the right person about your needs, visit our “Contact Us” page. Click
here: www.myteamge.com/web/guest/contact-us.