FAQs
Frequently asked questions
Booking
Does $Brandnm deliver to PO boxes?
We are unable to deliver to post office boxes at this time. Please provide either a business or residential delivery address.
How do I book a collection? Do I need to register first?

Without registering, you can book and pay for shipments online at any time. However, if you send shipments on a regular basis, you may choose to create a $PortalName account.

What types of services does $Brandnm provide?
We provide an extensive range of transportation and logistics services all over the world. Please go to our homepage for further details.
What if I do not have access to a printer? Can I still use $Brandnm’ services?
Yes, printing is available at various Service Hubs. When making an online booking, you will be able to choose a location that offers printing.
What is a drop-off location?

Drop-off locations, also known as Service Hubs, are points where consumers can drop off and pick up freight. These locations include retail stores, service stations, newsagents, and pharmacies, many of which are open 24 hours per day, seven days per week.

Are there limitations on the types of parcels I can drop off at a Service Hub?
Yes, Service Hubs can only accept 1, 3, and 5kg satchels and parcels weighing up to 22kg with dimensions less than 34cm x 27cm x 34cm. For packages exceeding the above dimensions, our system will recommend the nearest Team GE depot that meets your shipping needs.
How do I know my credit card information will be secure when sent over the internet?
$Brandnm complies with PCI DSS regulations as defined by the PCI Security Standards Council to protect the credit card transactions of our customers.
How do I change or cancel a booking request?
To amend or cancel your booking, please call one of the numbers listed below, based on the service you selected:
The online tool says my address is not valid. How do I make a booking?
If our database is unable to verify your information, you can manually input the address using the 'Add Manually' button located next to the sender and recipient fields. Please confirm that you have accurately completed all required fields.
What time will my shipment be collected?
Our concierge service will collect bookings before 12:30 pm on the same day. Concierge shipments that are scheduled after 12:30 pm will be collected the following working day. In some rural areas, collections may take place the next business day. If the collection was missed, it will be rescheduled for the next working day.
How many days will it take for my parcel to arrive?
That will depend on what preference you have selected. All below times are considered estimates:

PriorityStandardPalletisedGlobal
1-2 Days1-12 Days1-15 Days1-12 Days
Can I get a parcel picked up from home?
No, we do not pick up from residential addresses.
Can I send to regional areas within Australia?
Yes, you can send to regional areas.
How are the costs calculated?
The cost of a shipment depends on the number of items, weight, volume, origin-destination, and service type selected.
Where can I find prices for your services?
Quotes are available via our online booking platform. Click here Get A Quote.
My shipment was not picked up from my business, can I rearrange pickup?
If the driver attempted to collect your freight but was unsuccessful, you will need to reschedule a pickup. Depending on the service you choose, please call one of the following numbers:
How far in advance can I book a parcel drop-off?
Up to two weeks in advance.
How to retrieve my quote when I am not logged in?
Go to Retrieve A Quote and enter your quote or reference number.
Restrictions
Are there any items I cannot send through $Brandnm? What types of goods are prohibited?

Express Book & Pay does not accept any of the below.

Dangerous goods:

  • Items that contain substances or articles meeting any of the criteria for dangerous goods, particularly flammable liquids, flammable solids, oxidizers, organic peroxides, toxic or corrosive substances.
  • All lithium ion or lithium metal cells and batteries used in powered devices.
  • Radioactive material.
  • Aerosols, paints, perfumes and alcohol.
  • Fertilisers, insecticides and cleaning products.

Restricted items:

  • Personal documents, currency or negotiable instruments, certificates or passports.
  • Goods that are inappropriately packaged in prepaid wallets, satchels or envelopes.
  • Livestock, bloodstock, perishable goods, produce and living creatures.
  • Precious metals, stones, jewellery or watches, crystal, marble or enamel.
  • Antiques, porcelain China, ceramic items, objects of art, pictures or picture frames, floor or wall tiles.
  • Tobacco, cigarettes, alcoholic spirits or goods under bond.
  • Goods where the production, sale, import or export of which is prohibited by laws.
  • Firearms and other weapons and ammunition, liquids, dangerous goods, regulated waste.
  • Furniture (unless in flat packs), appliances with electrical components, computers.
  • Glass (including bottles and their contents) and fragile goods, windscreens and car panels.
What are the maximum weight and size limits for a parcel?
Restrictions on weight and size vary based on the service. Any parcel weighing more than 30 kg or measuring more than 1.2m (L) x 0.8m (W) x 0.6m (H). If you have a different size requirement please contact our sales team Sales Enquiries - $Brandnm.
Packaging
How should I prepare and package my freight?
For freight preparation and packaging guidelines please follow the below link:
Freight Preparation and Packaging Guidelines.
What packaging should I use for my parcel?
For Carton and Parcels

Satchels and Envelopes

Palletised Freight
How to print and place my labels?

We’ve prepared detailed information in our Freight Preparation and Packaging Guidelines.

Documentation
What documents are needed to accompany my shipment?

Sending a satchel or parcel domestically

  • Connote attached to the shipment

Sending a Pallet:

  • Label to be attached to the front and back of the pallet.
  • Must hand the driver the consignment note and manifest.

Sending global shipments:

  • Connote attached to the shipment
  • Commercial invoice (generated automatically when you book online)
  • Certain countries require further information & documents.
What is a shipment/consignment note?
A shipment/consignment note is an essential document that must accompany every shipment. It includes the origin and destination addresses, service type, account number (for registered users), and other pertinent information to ensure that your package is handled correctly and efficiently. When you book online, this document is automatically generated.
Conditions
Will my parcel be opened for inspection?
Your shipment will not be inspected by the driver who picks it up. Nonetheless, your shipment will be screened for security (by x-ray) to ensure that its contents are suitable for transport via the Team Global Express network. Please be aware that government agencies (such as Australian Border Force, Australia Federal Police, or ASIO) may open any parcel being transported by Team Global Express, and Team Global Express has no control over these requests.
What are $Brandnm’s full Terms and Conditions?
Please view our Terms and Conditions
https://www.myteamge.com/web/guest/terms-and-conditions.
Is my shipment covered by Extended Warranty?
No. Our standard liability for any loss or damage is outlined within our  terms and conditions.
Tracking
Can I track my shipment?
Click the following link: https://www.myteamge.com/ and enter in your shipping/consignment/item number in the “Track your Shipment” field.
What do I do when I cannot view any tracking updates and I still haven’t received my shipment?
Please allow up to 24 hours from pickup for the scans to be updated in our system. If you are still unable to see any tracking details, please contact us.
Can I rearrange a delivery of my shipment?
No. If the driver attempted delivery but you were unavailable, your freight will be delivered to the closest Service Hub to you and stored for up to a week.
Claims
What should I do if my consignment is lost?
Please contact our customer service team.
What should I do if my consignment is damaged?
Please contact our customer service team.